Cancellations & Refunds

Overview

This policy clarifies refund eligibility for Osman Academy courses purchased through osmanacademy.ai. The platform uses Udemy for course hosting and billing. Courses are sold as one-time payments with no subscriptions or installment options.

Because purchases happen on Udemy's checkout, Udemy's own platform-wide refund policy also applies to your purchase. Where anything below differs from Udemy's policy, Udemy's policy governs the transaction itself — this page describes how we, as the course instructor, will additionally handle refund requests brought to us directly.

Refund Eligibility

Customers may request full refunds within 30 days of purchase if they've completed less than 30% of course content. Udemy tracks progress through lessons, modules, and quizzes.

Non-Refundable Circumstances

• Requests made beyond 30 days after purchase
• Course completion at 30% or higher
• Certificate of completion already issued
• Discounted or coupon-purchased courses follow standard rules
• Courses accessed via bundles, gifts, or third-party promotions

How to Request a Refund

Email support@osmanacademy.ai with your name, purchase email, course title, and purchase date. Responses typically arrive within 2 business days. You may also request a refund directly through Udemy, which handles the underlying transaction.

Refund Processing

Approved refunds go to the original payment method through Udemy's payment processor, taking 5–10 business days. Course access is revoked upon issuance.

Cancelling Access Without a Refund

Users may stop accessing courses or request account deactivation without refunds. No partial credits or course transfers apply unless individually arranged.

Changes to This Policy

Policy updates apply only to subsequent purchases; prior transactions follow the policy version in effect at purchase time.

Contact Us

Questions: support@osmanacademy.ai